Our Policy

      • Please arrive 10 minutes earlier to your appointment time for preparation and please turn your mobile on silent to avoid interruption. 
      • Expect a quote on services prior to commencement if you are a new client.
      • Our price structure reflects the educational level and practical experience of our stylists.
      • All prices are in $AUD and are subject to change without notice.
      • Complimentary consultations available via video call.
      • Whilst all care is taken, Hair By I accepts no responsibility for damage incurred to garments/personal items whilst in-salon.
      • All appointments are sent a confirmation text 48hrs prior to service. Hair By I reserves the right to cancel an unconfirmed appointment.
      • If running late, please notify us as it may interfere with your treatment time. Anything later than 15 mins may incur us to cancel your appointment and a late cancellation fee will apply with any deposits paid being forfeited and a no show fee will be applied.
      • A 30% deposit is required upon booking online or over the phone. Appointments re-booked in salon will not require any deposits unless the appointment is long in duration and requires us to.
      • If you need to cancel or re-schedule your appointment, we require a min 48hrs notice otherwise a 30% late cancellation fee will apply.
      • No show appointments will incur 100% of the service cost which will be added or charged to your card on your account and will need to be paid in order to make future bookings. Repeat no show offenders will be asked to pay their appointment in full prior or even banned from the salon in extreme cases.
      • Hair By I will not refund or exchange for change of mind.
      • All appointments booked outside of standard trade hours may incur a surcharge and will require payment in full when making the appointment
      • Hair By I will not tolerate rude, violent or aggressive behavior from clients .   These type of clients will be asked to leave and never to return.
      • All complaints and feedback whether good or bad are to be made directly to management at admin@hairbyi.com.au or by calling the salon. 
      • Hair By I, hereby  undertakes to keep all information supplied in clients forms secure and confidential. Hair By I will not pass this information to any third party, and will use the information given by you solely for assessing your suitability to fill the position described above.
      • Hair By I gives an undertaking that the information you have provided will only be used by this salon for the sole purpose of  providing quality service to you and will not be given to any other persons. Your information will be stored on our computer and password protected.
      • Prices may vary upon individual consultations and are subject to change without notice. All bookings are required to pay a 30% deposit. A card on file will be saved to your profile.
      • Hair By I accepts cash, eftpos and most major credit cards, Zip Pay and Afterpay .
      • Hair By I requests that  children are monitored to ensure safety of staff and for consideration of other guests. 
      • Gift Vouchers are valid for 36 months from the date of  purchase. No refunds will be given for unused or expired gift vouchers.
      • If you're not happy with your service please contact us within 7 days of your appointment. We will try our best to rectify any situation within the 7 day notice period, anything over 7 days will not be considered.
      • If you are feeling unwell, please reschedule your appointment.
      • Cancellations because of Covid or any other medical reasons will not incur any late cancellation fees and any deposits will be transferred to your next visit when you show us proof ( dhs /pathology text, medical certificate, etc).
      • We are a sustainable salon and a $2 sustainable fee is charged to all client invoices part of sustainable salons Australia. This fee goes to a sustainable salons whom recycle our metals, plastics, paper & hair to help protect our environment. For more info about sustainable salons visit https://sustainablesalons.org