Our Policy

  • If running late please notify us as it may interfere with your treatment time.
  • Please arrive 10 minutes earlier to your appointment time for preparation and please turn your mobile on silent to avoid interruption.
  • Expect a quote on services prior to commencement.
  • Our price structure reflects the educational level and practical experience of our stylists.
  • All prices are in $AUD and are subject to change without notice.
  • Uni/Tafe Students/pensioners will receive 10% concession on all full priced services.
  • Complimentary consultations available.
  • Whilst all care is taken, Hair By I accepts no responsibility for damage incurred to garments/personal items whilst in-salon.
  • All appointments are sent a confirmation text 48hrs prior to service. Hair By I reserves the right to cancel an unconfirmed appointment.
  • A 50% deposit is required upon booking any services 2hrs in duration or longer.
  • If you need to cancel or re-schedule your appointment we require min 24hrs notice otherwise a 50% or $50 late cancellation fee will apply.
  • Hair By I will not refund or exchange for change of mind.
  • All appointments booked outside of standard trade hours may incur a surcharge and will require payment in full when making the appointment
  • Hair By I will not tolerate rude, violent or aggressive behavior from clients.  These type of clients will be asked to leave and never to return.
  • All complaints and feedback are to be made directly to management at admin@hairbyi.com.au or by calling the salon at Doreen 03 9717 9600. Any type of negative slander, whether its through social media, or the community, by an individual is considered a criminal offense and will be taken seriously. If found guilty, it may lead to legal action.
  • Hair By I, hereby undertakes to keep all information supplied in clients forms secure and confidential. Hair By I will not pass this information to any third party, and will use the information given by you solely for assessing your suitability to fill the position described above.
  • Hair By I gives an undertaking that the information you have provided will only be used by this salon for the sole purpose of providing quality service to you and will not be given to any other persons. Your information will be stored on our computer and password protected.
  • Prices may vary upon individual consultations.
  • Hair By I accepts cash, eftpos and most major credit cards, Zip Pay and Afterpay.
  • Hair By I requests that children are monitored to ensure safety of staff and for consideration of other guests. Although every attempt is taken to avoid damage to personal garments, Hair By I will take no responsibility for any damaged incurred in salon.
  • Gift Vouchers are valid for 6 months from the date of purchase. No refunds will be given for unused or expired gift vouchers.
  • If you're not happy with your service please contact us within 7 days of your appointment.